提供免費試用 1Z0-1038-21 題庫資料

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最新的 Oracle Service Cloud Cross-Channel Contact Center 1Z0-1038-21 免費考試真題:

1. Which option should you useto create or configure queues?

A) Configuration > Application Appearance > Customizable Menus > Custom Menus
B) Configuration > Application Appearance >Customizable Menus > System Menus
C) Configuration > Site Configuration > Message Bases
D) Configuration> Site Configuration > Configuration Settings

2. You are working oncomplete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?

A) Custom process model
B) Intent guide
C) Agent scripts
D) Business rules
E) Guided assistance

3. Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A) Create a dashboard for the report.
B) Create andadd the distribution list to the schedule.
C) Create a schedule record for the report.
D) Send a notification to the executive team that the report is available.
E) Set up staff accounts for the executive team.
F) Upgrade the permissions for the report toinclude the executive team.

4. Which statement correctly differentiates between a bulk operation and a batch operation?

A) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
B) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
C) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
D) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

5. Which three options are not supported in a Browser User Interface workspace?

A) Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
B) The mixing of HTTP and HTTPS is not supported because i is a security violation.
C) Any site trying to navigate to a top-level page will not be rendered.
D) The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
E) Any site which does not want to be embedded insidean iframe will not be rendered.

問題與答案：

問題 #1 答案： B

問題 #2 答案： A,D

問題 #3 答案： B,C

問題 #4 答案： C

問題 #5 答案： B,D,E