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最新的 Avaya Aura 6201.1 免費考試真題:
1. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
A) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
B) BCMS receives data internally and stores data in a volatile switch memory.
C) BCMS is interval based and CMS is call based.
D) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
2. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
A) by the VDN of Origin announcement before call is delivered
B) by the telephone display (a = Originator Name to VDN)
C) by the flashing skill button on the telephone set
D) by the Skill whisper announcement before call: is delivered
3. Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
A) E has a vector variable that is changed when an evacuation is required
B) E is a standard vector code for evacuation
C) E is assigned to a VDN that routes calls to an evacuation vector
D) E has been administered as a Feature Access Code
4. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
A) Increase the Free Space Allocation on the CMS
B) Increase the number of VDNs on the Communication Manager
C) Increase the File System Partition size on the CMS.
D) Increase the Data Storage Allocation on the CMS.
5. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)
A) BSR follows a specified strategy far skill selection.
B) BSR decreases titer workload across sites.
C) BSR creates a virtualized pool of agent resources.
D) BSR improves agent utilization.
E) BSR balances and improves service across enterprise.
問題與答案:
問題 #1 答案: C,D | 問題 #2 答案: A,B | 問題 #3 答案: A | 問題 #4 答案: D | 問題 #5 答案: A,D,E |
111.248.229.* -
今天通過了6201.1的考試,選擇題跟我看的Omniroute的6201.1擬真試題差不多,只有三道新題,實驗題是一模一樣。但是建議大家考試的時候,把題看清楚了,不能完全按照擬真試題中的命令去做。要靈活運用,積極思考,不能死搬硬套。