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最新的 WebSphere C9510-526 免費考試真題:

1. The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?

A) List Queues
B) List Primary
C) List Calls
D) ListPMRs

2. What is the purpose of the externally available IBM Support Assistant (ISA) tool? It is an IBM tool:

A) to open an Enhancement Request.
B) that helps customers find answers and resolve issues with IBM software products.
C) for the customer entitlement process.
D) where customers are able to download software products.

3. Which one of the following troubleshooting and diagnostic tools available for customers, is designed to primarily help answer questions and gather data for support personnel.

A) IBM Software Assistant
B) IBM Assist on Site
C) IBM Electronic Knowledge Database
D) IBM Support Assistant

4. While working a Problem Management Record (PMR), a Level 1 support professional learns that the PMR has been added to an existing Critical Situation (CritSit) for the customer. What needs to be done to ensure proper handling of the PMR?

A) Update the CritSit field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.
B) Update the CritSit field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Projectoffice.
C) Update the Complaint field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.
D) Update the Complaint field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Project Office.

5. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?

A) IBMRedbooks
B) IBMTechbooks
C) IBMTechnotes
D) IBMBluebooks

問題與答案：

問題 #1 答案： A

問題 #2 答案： B

問題 #3 答案： D

問題 #4 答案： A

問題 #5 答案： A